Replacement parts

Notes on Filling Out the Form

To ensure we can process your missing parts request accurately and efficiently, please read the following instructions carefully before submitting the form:

1. Order Number
   Please make sure to provide your order number so that our customer service team can accurately track your request.

2. Part Details (Quantity & Color)
   Fill in the exact quantity and color of each missing part. Accurate information helps speed up processing.

3. Photos of Missing Parts
   Please attach clear images of the missing parts. You can take a screenshot from the instruction manual to indicate the exact part you’re missing.

   Note: Due to formatting issues, images uploaded through the form may not always display properly. To avoid follow-up emails and reduce waiting time, we recommend attaching all relevant images when submitting the form.

4. Use the Official Parts List
   Every product includes a parts list, usually stored in the same folder as the instruction manual. Please use this list to verify your parts before submitting a request.

   • If you cannot find the parts list, contact our customer service to receive the latest version.

   • Some manuals may contain two parts lists:

     1. One at the end of the instruction manual.

     2. A separate file labeled as the parts list.

     Please use the separate parts list file as the primary reference. If you’re unsure, feel free to contact us for clarification.

5. Shipping Address for Replacements
   Please fill in your shipping address for the replacement parts. If this is left blank, we will default to using the shipping address from your original order.

6. One Form per Product
   If your order includes multiple different products and each product has missing parts, please submit a separate form for each product.
   Likewise, if you are requesting for multiple orders, please submit one form per order.

7. Submit Within 30 Days
   We recommend submitting your missing parts request within 30 days of receiving your order. Late submissions may not be eligible for free replacement.（If your order does not meet this condition, you can also contact our customer service for more flexible processing.）

8. Original Kits Only
   Replacement parts are only available for the original contents of the kit as sold. We do not provide replacements for parts lost due to personal modifications or third-party adjustments.

9. Processing Time
   Once all required information is submitted, we aim to process and dispatch your replacement parts within 5-12 business days. Shipping time may vary based on location.

10. One-Time Free Replacement Policy
    Each order is eligible for one free replacement request. Additional requests may incur a handling or shipping fee, depending on the case. (If your order does not meet this condition, you can also contact our customer service for more flexible processing.)

11. Discrepancy in Parts List
    If you suspect a mismatch between the parts list and what you received, please contact customer service before submitting the form, to avoid errors in the replacement process.