German DB-Cargo-152 Train

General Policy:

These are Letbricks.com’s Standard Return Policies applicable only to products purchased by you directly from the Letbricks.com website, We will be responsible for returned shipping fee and customs.

1) All products can be requested for Return Merchandise Authorization within warranty of return(30 Days).

2)All returns effected after getting Return Merchandise Authorization.

If a product is defective before you start using it or is not working, you can return it to us within the validity warranty period (30 Days).

Note: Letbricks was incorporated by Chuang Teng Trading Co., Ltd. But the package is usually required to be returned to our China warehouse (Please see below). Please return the package with the permission of Letbricks, otherwise letbricks reserves the right not to accept the package.

Return Address :
Office, 3rd Floor, Building B, Jinxiang Industrial Park, Hexi New Village, Hexi New Village, Guanlan, Longhua District, Shenzhen, Guangdong, China

If the package is damaged, deformed or otherwise damaged due to personal reasons, or if you want to return the package after receiving the goods, the buyer needs to bear the freight and taxes.

Warning: Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

1)Any itemsnot purchased from Letbricks.com

2)Any itemswithout a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

3)Any items that exhibits physical damage, or damage caused by accidental breakage, misuse, or general wear and tear.
If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.

4)Items returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the item.

The RMA Process & Three Easy Steps:

1. Get RMA Authorization after you submit a RMA request by visiting Letbricks.com.
How to get RMA Authorization :
Please send a email of the RMA request to our Contact US page,we will response you within 1-2 business days.RMA request should include the following information: Order Number, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.

2. Ship the return goods after you get the RMA authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Letbricks.com customer service center together with RMA authorization.
Notes:
please offer tracking number for return shipment. Letbricks.com won’t take any responsibility for any missing return shipment.

3. Get the replacement or Refund.
Letbricks will arrange for resend or refund upon receiving your return package within 1-3 business days. The money will send back to you within 3-5 business days ,if you did’t receive money after 5 business days, please contact with us: service@letbricks.com.