Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Usually those in-stock goods we ship at the same day.Some special products, especially MOC products, take some time to produce (the product page has specific time notes), please wait patiently. Delivery time: 8-15 days for standard shipping, 7-10 days for express delivery

Do you ship worldwide?

Yes, we can ship worldwide. Our main market is in Europe and Unitedstates.

How do I change my shipping address?

Please contact us :service@letbricks.com

How do I track the status of my order?

https://www.lightake.com/track-order/?swcfpc=1

Will you keep my credit card information on file?

It’s our responsibility to keep your credit card information on file

Do you charge sales tax?

Our products are including tax. Please rest assured to order

Where you ship goods from?

Our warehouse is located in China, the goods will be shipped from China mainland.

Will my items come in one package?

Normally your parcel will be in one package. If special circumstances, we will notify you in advance.

If you need to swap an item

Payment and Returns

What payment terms you can accept?

For payment, we accept Paypal and Credit Card.

My payment was declined, why? How to solve it ?

If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

What items are returnable?

a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

How do I return a product?

Contact with Letbricks Service Team service@letbricks.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .

What is you refund policy?

Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.

How will you refund me?

The refund are applied to the original payment method.

Can I change or cancel an order after I've submitted it?

Yes, any order problem can contact us .

Customer Service Center :

If you have any problems, comments, or suggestions, please feel free to email us. We will reply you within 48 hours. (Monday to Friday)

1. After-sales Support and other questions regarding your order, please contact: service@letbricks.com

2,CEO of Letbricks: Letbricks Tina

3,Business hours: Monday to Friday 09:00 am-18:00 pm, Hong Kong Asia Time

Our customer service center representative will give you respond on business time.

Please make sure your email address is correct so that we can reply to you as soon as possible

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