If a piece is missing, contact Letbricks directly for a replacement. Letbricks will replace missing pieces for free.

Absolutely! MOC sets are designed for creativity and customization. Feel free to modify and adapt the sets to suit your preferences and imagination at letbricks.

Yes, it’s normal for MOC building bricks sets, to have minor scratches. These can occur during manufacturing, packaging, or handling. Light scratches usually don’t affect the brick’s functionality or appearance. For significant damage, contact Letbricks for assistance.

Buying a Letbricks set can be a smart move for well-researched collectors looking for various choices of MOC bricks. And there are more and more mass-produced MOC bricks in letbricks.com now to ensure less missing pieces and better quality.

Letbricks has reached cooperation with 1,000 MOC designers, and all the building block designers who sell them are 100% authorized by the MOC designers. Every bit of your support can help building block designers increase their due income. We have been working hard to improve the quality of building blocks. At present, the full inspection rate has increased to 50%, and the missing parts rate has been reduced to 1%.

No, we don’t use LEGO parts, we use parts from Chinese manufacturers, and we ensure quality delivery.

One possibility is that you purchased as a guest. So you didn’t receive the order confirmation email we sent. Another possibility is that you registered as our member after the purchase, so the order cannot be automatically synchronized to your account. You can contact our customer service to manually add the order to your account. It is recommended that you register our account so that it is convenient to manage your own orders and you can receive our delivery notifications as soon as possible.

– Surge in Order Volume: During this holiday season, our order volume increased by more than 150% compared to previous months.
– Manual Quality Checks: Each MOC kit contains an average of 28,000 different parts, all of which are individually checked by hand to ensure accuracy and quality. This complex process takes approximately 3-5 hours per order.
– Processing Time: Due to the high volume of orders and meticulous quality checks, our average processing time has temporarily increased from the usual 7 business days to 15-20 business days.
We apologize for any inconvenience caused by these delays and appreciate your understanding.

– Human Error Rate: Despite our rigorous process, manual inspections may still result in a small error rate of approximately 0.5% (e.g., missing or incorrect parts). If you encounter any issues, rest assured that we will resolve them promptly.
– Resolution Time: Once you report an issue, our customer service team typically responds within 24 hours and resolves most issues within 3 business days.

– First time buyers: Over 60% of recent orders are from new customers. We understand that you may not be familiar with our process yet. If you encounter any issues, we kindly ask that you contact us directly before opening a dispute. We are confident that we can resolve your issue efficiently and promptly.

The complexity of each MOC kit and its 28,000 different parts reflects our commitment to creating a truly exceptional building experience. Ensuring that every piece meets our standards is no easy task, and we take this responsibility seriously to guarantee your satisfaction.

MOC (My Own Creation) refers to original, designer-made building block models that, unlike standard sets, focus on creativity and uniqueness. The MOC you purchase from Letbricks is an authorized creation that comes with a manual and all the necessary parts to recreate the designer’s vision.

Our Process:
1. Parts Assortment: We sort the required parts according to your order.
2. Quality Check: Each part is thoroughly inspected.
3. Fast Shipping: After approval, your order will be shipped quickly.
Letbricks also offers personalized customization. If you need a custom MOC design, please feel free to contact us!

You can contact us and try the following 2 payment methods:

1. Pay to our PayPal account

2. Pay to our bank card
For specific account information, please consult our customer service

Our instruction manual is a QR code sticker that is sent with the package. You can check whether there is a QR code sticker with “instruction” in the package. Scan it with your mobile phone and open it to see the instruction manual. If you can’t find the QR code or encounter other problems, you can contact our customer service and tell them your order number and the problem you encountered.

Some of our products are co-branded or branded, so they have a unified market price limit. We are required to keep the transaction price and sales price consistent, so some of these products cannot use the website’s additional discounts. And we will explain such products on the product details page. Another possibility is that you may have used two discount codes repeatedly. We do not support the overlapping use of discount codes. You can check whether a discount code has already been applied in your bill.